Video problems

• Why can’t I see any video from my webcam?

  Before making a video call, check that your webcam is working correctly with Skype. If it is, you’re ready to make a video call. If it’s not, you won’t be able to send any video to the person you are ...

• My video quality isn’t great...

  The advice in the table below can help you to get the best possible video quality. You can also visit our forum dedicated to video issues. Problem Resolution Poor quality webcam Webcams come in many ...

• How can I check that my webcam is working correctly?

  To check that your webcam is working correctly with Skype: Sign in to Skype. In the menu bar, click Tools > Options... Under General, select Video Settings. If you have a webcam connected, you should ...

• I am having problems with video in Skype for Mac.

  To set up your webcam and troubleshoot some common video issues in Skype for Mac, please check the following: First off, check that you are using the most recent version of Skype for Mac which you can ...

• I set up video but it doesn't work on my Mac. What can I do?

  To set up your webcam, please follow these steps: Download and install the most recent drivers for your video device. If your video camera does not have drivers for Mac OS X, please use these drivers. ...

• How can I ensure my DirectX and graphics drivers are working correctly?

  Skype 5.0 and higher for Windows uses Microsoft DirectX, which makes use of the hardware acceleration features of modern graphics adapters. If DirectX 9.0c or higher is not installed on your computer, ...

• Is my call being relayed in Skype for Mac OS X?

  If the call is relayed, you cannot make HD video calls. To check whether your Skype-to-Skype call is being relayed: Sign in to Skype. In the menu bar, select Skype > Preferences… In the Preferences ...