Connection problems

• Why can't I sign in to Skype?

  The following advice can help you to sign in to Skype for Windows. (Using Skype for Mac?) Before you begin, make sure there is not a problem with Skype at the moment. Do this by checking the Heartbeat ...

• How can I update my Windows Firewall settings after reinstalling or upgrading Skype?

  Reinstalling or upgrading Skype can cause your firewall settings to become out of date. This can affect the quality of your audio calls. If you are using Windows Firewall, follow the instructions ...

• Why can't I sign in to Skype for Mac?

  The following advice can help you to sign in to Skype for Mac: Issue Resolution Make sure you are using the correct Skype Name and password. If you have forgotten your Skype Name, you can find out ...

• How do I update my firewall to work with Skype?

  Some firewalls will not permit applications such as Skype to access the internet. If you have a firewall that does this, you will not be able to use Skype until you update your firewall to allow Skype ...

• Why am I having trouble calling a landline or mobile?

  To make a call to a phone or mobile, first you need to have some Skype Credit or a subscription. You can then call a number on your contact's profile, or use the dial pad to enter a phone number.  ...

• Is my call being relayed?

  To check whether your Skype-to-Skype call is being relayed: If you are using Skype 5.1 or lower: In the menu bar, click Tools > Options > Advanced > Connection. Tick Display technical call info during ...

• Why can’t I sign in to Skype for Mac OS X after upgrading?

  We advised our Skype for Mac OS X customers to upgrade to the latest version of Skype. Some of you who have upgraded to Skype 5.0 or above won’t be able to sign in because Skype 5.0 or above runs on ...

• Can I connect to Skype through a proxy server?

  Yes you can. If you connect to the internet through a proxy server, Skype will automatically detect your proxy settings. However, if for some reason Skype cannot connect to your proxy server, if you ...

• What happens if my call is disconnected?

  If your call is disconnected for any reason, Skype will automatically attempt to reconnect your call. Skype will attempt to reconnect the call for 60 seconds. If it cannot establish a connection in ...

• Why do I get a Disk I/O error when I try to sign in to Skype?

  Sometimes you may see a "Disk I/O error" when attempting to sign in to Skype. To resolve this problem, please make sure that you are using the latest version of Skype. However, if the same error ...

• Which ports need to be open to use Skype?

  To work correctly, Skype requires unrestricted outgoing TCP access to: All destination ports above 1024 (recommended) or Ports 80 and 443  If your firewall restricts access to both of these, you will ...

• Why can't I make calls to Réunion, French Guiana or Martinique?

  To call Réunion, French Guiana or Martinique, enter the country code twice. Country Landline Mobile Réunion Landline: + 262 262 XX XX XX + 262 692 XX XX XX French Guiana Landline: + 594 594 XX XX XX + ...

• What do error codes #1040 and #1050 in Skype for Mac OS X mean?

  Misc. Error #1040 and Misc. Error #1050 in Skype for Mac OS X mean that the telephone number you are entering is invalid or incorrectly entered. These errors are the same as #10404 and #10503 in Skype ...

• Why does Skype for Mac OS X not start?

  There are several possible reasons why Skype may experience start-up failure. The most common cause is that your system does not meet the minimum requirements of the latest Skype release. The minimum ...

• How do I stop Skype for Mac from starting when I start my computer?

  Starting from the release of Skype 2.7 for Mac , your general system startup settings will be used instead of Skype having it's own preferences. In order to prevent Skype opening on Mac OS X startup, ...