Installing and upgrading

• How do I install Skype?

  To install Skype, download the latest version from the Skype website. Do not download Skype from anywhere else. The Skype install file is about 1MB in size. When you run the install file, the ...

• I have a problem downloading Skype...

  The following advice can help if you have a problem downloading the latest version of Skype. Important: Only download the Skype install file from the Skype website. Do not download Skype from anywhere ...

• Why does Skype crash on my computer?

  Follow the steps below to resolve your problem. Step Description Reinstall Skype Download and install the latest version of Skype. If you’re not sure what version of Skype you are using, it’s easy to ...

• How can I update my Windows Firewall settings after reinstalling or upgrading Skype?

  Reinstalling or upgrading Skype can cause your firewall settings to become out of date. This can affect the quality of your audio calls. If you are using Windows Firewall, follow the instructions ...

• How can I take a screenshot?

  A screenshot is a picture of your computer screen that you can take and save on your computer. Screenshots are useful if you want to show someone exactly what you can see on your screen. This FAQ ...

• What are the system requirements for running Skype?

  The system requirements for running Skype on different operating systems are described below. Please ensure that your system meets these requirements, and that you have the equipment you need, before ...

• Why can’t I sign in to Skype for Mac OS X after upgrading?

  We advised our Skype for Mac OS X customers to upgrade to the latest version of Skype. Some of you who have upgraded to Skype 5.0 or above won’t be able to sign in because Skype 5.0 or above runs on ...

• What equipment do I need to use Skype?

  All you need to get up and running with Skype is: A PC or Mac computer. An internet connection – broadband is best. Speakers and a microphone – built-in or separate. A webcam to make video calls. Most ...

• How much bandwidth does Skype need?

  The bandwidth required by Skype depends on the type of calls you want to make. The table below provides the minimum download and upload speeds required, as well as the recommended speeds for best ...

• How can I completely uninstall and then reinstall Skype?

  To completely uninstall and then reinstall Skype for Windows: Close Skype and make sure that Skype is no longer running. Save your personal information (if required). Your contacts, purchases and ...

• Why do I get a Windows Installer 1618 error code when I install Skype?

  Windows Installer error code 1618 is displayed when you try to install more than one program at the same time. For example, this can happen if you install Skype at the same time that Windows is ...

• What version of Skype am I using?

  To find out the version of Skype you are using: Sign in to Skype. In the menu bar, click: Help > About Skype (Skype for Windows) Skype > About Skype (Skype for Mac) The version of Skype you are using ...

• How do I uninstall Skype?

  To uninstall Skype for Windows: Close Skype. Right-click the Skype icon in the system tray (at the bottom right of the screen). Choose Quit. Save your personal information (if required). Your contacts ...

• Why has Skype automatically updated?

  At Skype, we regularly release updates to our software, and with every update, we introduce new features, improve existing ones and fix bugs. The version of Skype that you were using is out of date ...

• How do I remove Skype from the Taskbar?

  By default, when Skype is running it appears in both the taskbar and the system tray at the bottom of your screen. If you close the Skype window by clicking X, it still appears in both. To remove it ...

• Which languages is Skype for Mac available in?

  The latest version of Skype for Mac is available in 15 languages: Bulgarian Danish Dutch English (US) Estonian French German Italian Japanese Norwegian Brazilian Portuguese Polish Russian Spanish ...

• How can I run two Skype accounts on the same computer?

  For Skype 4.0 and later For Skype 3.8 and earlier For Skype 4.0 and later In order to use more than one Skype account on the same computer at the same time you need to start a new instance of Skype:  ...

• How can I make sure that Skype is no longer running?

  The quickest way to close Skype is to right-click the Skype icon displayed in the system tray at the bottom right of the screen and select Quit. To make sure that Skype is no longer running, check ...