Account and profile settings

• I’ve forgotten my password...

  If you have forgotten your password, please choose an option from the list below: I remember the email address I used when I created my Skype account  I DO NOT remember the email address I used when I ...

• I've forgotten my Skype name. How do I find out what it is?

  The easiest way to find out your Skype Name is to ask someone who has you in their Skype contact list to tell you what it is. Ask them to sign in to Skype, search for you in their Contacts list and ...

• How do I create a Skype account?

  To create a Skype account: Go to the Create an account page. Enter your profile details in the fields provided. The more information you enter, the easier it will be for your friends to find you on ...

• How do I change my password?

  To change your password: Sign in to your account. Towards the bottom of the page, below your name, click Change your password. Type your old password, then type a new one twice in the fields provided. ...

• Can I delete my Skype account?

  It’s not possible to delete a Skype account or change a Skype Name after it has been created. However, you can remove all the personal information contained in your profile. This will ensure that ...

• What is a Skype Name?

  Your Skype Name is a unique user name that you use to sign in to Skype. You create it when you first set up your Skype account. Your Skype Name must be between 6 and 32 characters. It must start with ...

• How can I view my call history?

  You can view a history of all the instant messages and files you’ve sent and received and details of any calls, texts and voicemails that you have made/received over Skype. The Recent tab shows all of ...

• Who can see my profile information?

  When you create a Skype account, you can provide as much or as little information as you like. Some of the information you provide is displayed to your contacts. Your email address is never displayed. ...

• Why is my account balance not updated?

  Account balances are updated centrally, so you may need to wait several minutes for your account balance to reflect recent purchases. If you have just made a purchase, please ensure you check the ...

• Can I change my Skype Name?

  It’s not possible to change your Skype Name. If you want to have a different Skype Name, you will need to create a new account. Important: If you create a new account, you will need to re-add all of ...

• How do I change my email address, or add another email address to my profile?

  If you no longer use the email address you provided when you created your Skype account, you should change it. You can also add other email addresses to your profile. Forgotten your password? Go to ...

• How do I update my profile in Skype for Mac OS X?

  Click your name or profile picture in the top left of the screen to display your profile information. Your profile information has three levels of security: Publicly available, seen in search results ...

• Can I change my Skype Name in Skype for Mac OS X?

  It’s not possible to change your Skype Name. If you want to have a different Skype Name, you will need to create a new account. If you create a new account, you will need to re-add all of your Skype ...

• How do mood messages work?

  A mood message is a simple little message you add to your profile to let your friends know what you’re up to or what mood you’re in. It could be a witty comment, quote, a web link, video or any random ...

• Do I have a personal account or a business account?

  There are two types of Skype account - personal and business. A personal account belongs to the individual using that account, whereas a business account is created in Skype Manager? and belongs to ...

• How do I change the language used by Skype?

  To change the language used by Skype: Sign in to Skype. In the menu bar, click Tools > Change Language.   Select your preferred language.  Skype will now use the selected language. If your language is ...

• What is a status setting and how do I change it in Skype for Mac OS X?

  Your status setting lets your contacts know if you’re available to have a conversation. A status icon is displayed next to your profile picture. Your status is set automatically, but you can change it ...

• How do I turn off notifications in Skype for Mac OS X?

  You can customise or turn off visual or sound notifications in Skype for Mac OS X. To turn off all visual or sound notifications in Skype for Mac: Sign in to Skype. In the main menu, go to Skype > ...

• How can I remove my Skype Name from the sign-in screen in Skype for Mac OS X?

  These instructions are for Skype for Mac. Using Skype for Linux or Skype for Windows? When you sign in to Skype, your Skype Name is added to the dropdown list on the sign-in screen. To remove your ...

• How do I add or change my profile picture?

  If you add a photo to your profile, your friends can see it in their contact list and when they’re chatting to you. You can either browse your computer for a profile picture, or take a video snapshot ...

• How do I resize Skype?

  Skype is displayed in Default View, with everything in a single window. To resize the window: Click on a corner of the window and drag to make the window bigger or smaller. Drag the sidebar on the ...

• How do I take a screenshot with my iOS device?

  It is easy to take a screenshot with your iPad, iPhone or iPod touch, and the process is the same for all iOS devices. Once you have taken a screenshot, you can set the image as your Skype profile ...

• What is a status setting and how do I change it?

  Your status lets your contacts know if you’re available to have a conversation. A status icon is displayed next to your Skype Name: Your status is set automatically, but you can change it manually any ...

• What's the difference between a registered email address and a profile email address?

  When you create a Skype account you are asked to provide an email address. This is known as your registered email address and is the one you will need if you want to reset your password. You should ...

• How do I add or change my profile picture in Skype for Mac OS X?

  You can browse your computer for a profile picture, or take a video snapshot using your webcam. To browse your computer for a new profile picture: Sign in to Skype. Click your avatar or name in the ...