Subscriptions

• How do I cancel my subscription?

  You can cancel a subscription you have purchased at any time. You can cancel the recurring payments, but the subscription remains active until it reaches its expiry date. For example, if you purchase ...

• How do subscriptions work?

  A subscription is a great, low-cost way of keeping in touch with friends when they’re not on Skype. The following frequently asked questions will help you get started with a Skype subscription. What ...

• How can I pay for a subscription?

  You can pay using credit cards, Internet banking,Yeepay,Alipay, bank transfer and other local payment methods. You can choose ...

• What is Skype Premium?

  To give you the opportunity to enjoy group video, we have created Skype Premium. You can decide to subscribe for a full month or try out our day passes which can be very useful to get in touch with ...

• Can I have multiple subscriptions?

  Yes, you can have as many subscriptions as you like. If you're calling a lot of different countries, you can buy a subscription for calls to each of them. To buy more than one subscription, simply ...

• Do my unused minutes carry over to the next month?

  If you have a fixed-minute subscription (60, 120 or 400 minutes), your calling allowance is reset each month. If you have unused minutes, they are not carried over from month to month. However, if you ...

• Why isn't my subscription working?

  The following information addresses the most common questions that people have when using Skype subscriptions. Why does my subscription not show up in Skype? What does my subscription include? I have ...

• How can I see how many minutes I have remaining on my subscription?

  To check how many minutes you have left for the current month, Sign in to your account and in the Call phones tab, click Settings next to your subscription. You can then see how many minutes you have ...

• What is the minimum duration of the contract?

  Most of our subscriptions are available as monthly, quarterly and yearly subscriptions. If you choose a 12-month payment option, we’ll give you extra minutes on your limited subscription, and for ...

• What is the fair usage policy for unlimited subscriptions?

  Calls to phones (and mobiles where applicable) and Skype To Go calls are included in your unlimited subscription subject to a fair usage policy. If you exceed 10,000 calling minutes in one month, we ...

• Can I continue to make calls when I reach my monthly limit of minutes?

  With an unlimited subscription you don’t need to worry about reaching your monthly allowance. We offer unlimited subscriptions* for calls to landlines in more than 40 destinations (and for some ...

• How is a subscription different to Skype Credit?

  A subscription is a pay-monthly plan that lets you make minute-limited or unlimited* calls to selected countries, so it’s perfect if you want to make a lot of calls. Monthly subscriptions offer the ...