Your Skype Credit becomes inactive if you don't use it for 180 days. We send two email notices, 30 days and 7 days before your Skype Credit expires, to remind you to keep your Skype Credit balance active.

If your Skype Credit becomes inactive, please contact us.

In future, you can keep your Skype Credit active by making sure you place a call (outside of your subscription, if you have one) or send a text every 180 days.

Need help with making a call from Skype? Check out this handy guide.

Need help with sending texts? Check out this handy guide.