| My text says it’s sent but my friend hasn’t received it. |
After you send your text, the delivery status is displayed in grey to the left of the message box.
If the status is sent it means that the message has been sent to the network but has not yet been delivered.
When the status is delivered, it means the message has reached the recipient’s phone.
Skype will continue to try and deliver a sent message for 24 hours. If we cannot send the message, the text message charge will be automatically refunded to your balance.
|
| My text says it’s delivered but my friend hasn’t received it. |
Unfortunately, we cannot always guarantee that the correct delivery message is displayed in Skype. Text message delivery reports are usually issued by the recipient's network operator and then forwarded to Skype, so we have no means to verify the validity of the delivery reports we receive.
Due to the technical peculiarities of the US market, incorrect delivery status messages may occur more often when sending text messages to US cell phones.
|
| I got an error after I sent a text |
If one of these error messages is displayed next to the message box, resolve it as follows:
Error: resend this message – There was a delivery failure. Click resend this message to try sending the message again.
Error: Insufficient Credit: You do not have enough Skype Credit to send the text. You need to buy some Skype Credit and then send the message again.
Error: Number incorrect – There is something wrong with the number, such as an incorrect country code, or the phone is not text-enabled. Check the number and dial again.
Note that if you are sending a text to someone located in the USA, only the following carriers support receiving Skype text messages: Alltel, AT&T, Cellular One Dobson, Cellular South, Centennial, Cincinnati Bell, Nextel, Ntelos, Sprint, T-Mobile, Unicel, U.S. Cellular?, Verizon Wireless, Virgin Mobile USA.
|
| I am receiving unwanted text messages from someone on Skype. |
If you want to opt out of receiving text messages from Skype, text the word STOP to 75973. This will prevent all text messages sent by anyone using Skype from being sent to your mobile phone. Unfortunately it is not possible to stop receiving text messages from specific people.
If you need help, then text HELP to 75973.
|
